Invoicing tends to be considered by most small business owners as an additional chore often done when there is spare time to complete the relevant admin activity.
This often means rushing through invoices on evenings or even at weekends so it doesn’t take away from the time spent getting the work done.
Invoicing, however, demands attention not least because it is a critical component in the process of getting paid regularly and on time. It is important therefore to have a process nailed down so that invoices are sent in a timely fashion rather than being sent out at random times.
Clients will come to expect invoices to be sent at certain time of the month and if the invoice doesn’t arrive it can lead to confusion over what has been agreed and if the work itself is being delivered on time. Equally if invoices are sent early, clients may see this as a reason to question what has been agreed leading to problems getting paid.
Another potential issue is sending the invoice to the right person. You should always ensure there is more than one point of contact if possible, otherwise if the person responsible for processing the payment is absent, you may not get paid until their return which can be quite some time if they happen to be on a two-week holiday.